Quality Assurance | Corporate Compliance | Evaluation & Satisfaction | Education & Training
The DSNWK Quality Management Systems Department sets the standards and measures performance to ensure the best quality service system possible. Quality Management Systems monitor conformance to State licensing expectations, rules and regulations ensuring continuity, professionalism and a person-centered approach. Services driven by the person ensure that each person has the opportunity to be involved in decisions that affect their lives.
Outcome measurement is the systematic approach to continually improving DSNWK's outcomes for the persons served. This includes evaluating the effectiveness, efficiency, service access and feedback from persons served and other stakeholders regarding the services provided to each person.